00:39 Well,I think there are several factors there. The big question I have, and I think alot of people do is, "What happens to mentoring and culture and trainingin a digital business environment?
00:39 And I think CEOs are wrestling with this. Ihad one tell me 30 days ago, he said, "I'm really concerned about my youngpeople," his twenty-somethings. "How do they learn the companyculture? How do they learn who we are? They graduate from college, and nextthing you know, their whole business is done on a screen."
01:52 I think that's missing right now, and I thinkit'll continue to be a shortfall from a digital office world although I dothink that it's a part of the future.
09:09Yeah, I'd love to know in those companies, you just mentioned if their C-suitepeople are all working from home. Are their R&D people working from home?My guess is that there are probably the C-suites in that office [chuckle]because there's enough stuff going on that they've gotta talk to each other
18:35We're in the first inning of a nine inning baseball game here. We haven't gonethrough... We've gone through a quarter working from home, not even a year, nota budget, we haven't set a budget or missed a budget yet. And I think some ofwhat we are missing is the personal interaction and the coaching opportunities
19:51Now, that said, what you said is right. I lived in a big corporate enterprisewhere we had quarterly meetings, and we had meetings, 'cause we've always hadthese meetings, and I suspect that a lot of that has gone away, as it shouldhave.
22:08One is that this COVID-19 has taught us that people really wanna have contactwith other people, a lot of the face-to-face and interpersonal interaction.Informal interaction, is a critical piece of the experience. People may nothave recognized and understood how profound that was
23:11One of the lessons we've learned is, "We're gonna keep some advisingservices online after this is over." And so we I think have learned onboth the ends that human contact is critical, people need to have contact withone another, but there are things we can transition online for support thatreally helps students that have a lot of demands or working excessive hours andneed to have access simplified.
- JP Morgan Article: https://www.bloomberg.com/news/articles/2020-09-14/at-jpmorgan-productivity-falls-for-younger-employees-at-home?srnd=premium
- Matt Haaga State Farm: https://www.matthaaga.com/